Refund policy

Exchange Policy

We offer a 3-day exchange window, which means you must request an exchange within 3 days of receiving your order.

Important Note

We do not accept returns or provide refunds.
We only offer exchanges under specific conditions mentioned below.

Exchange Eligibility

An exchange is only applicable if:

• You received the wrong product
• The product has a manufacturing defect or damage
• You received the wrong size

To be eligible for an exchange:

• The item must be unused, unworn, and in the same condition as received
• All original tags and packaging must be intact
• Proof of purchase is required

Reverse Shipping Fee

For all exchange requests, the customer must pay a reverse shipping fee of ₹250.

How to Request an Exchange

To initiate an exchange, please contact us at:

📧 ashwaracreations@gmail.com

Include:

• Order number
• Clear photos of the product
• Reason for exchange

Once approved, we will share the exchange instructions.
Items sent back without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, contact us right away with photos and order details so we can resolve it quickly.

Non-Exchangeable Items

The following items are not eligible for exchange:

• Sale or discounted items
• Gift cards
• Custom-made or personalized products

No Refund Policy

We do not provide refunds in any case.
Only eligible exchanges are supported as per the policy above.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at  ashwaracreations@gmail.com

Our contact information is posted below:

Email: ashwaracreations@gmail.com